LETTER OF COMPLAINT

This is the ad:

CD World

English conversation in a week
set of 6 CDs
English conversation for business and pleasure

You need to make a plan. The letter should be divided into 3 paragraphs, as follows:

 - State problem, say why you bought the CDs and that you are dissatisfied

- Detailed explanation of problems (no business conversations, not enough time to repeat, the price)

- Conclusion, what you want CD World to do


Dear Sir or Madam,

I am writing to express my disappointment with the course of English language CDs which I purchased from your company a few days ago. I have a good theoretical knowledge of English grammar and I was hoping that your course would help me to improve my conversational fluency and my knowledge of business English, but I feel your product is unsatisfactory and your advertisement is misleading in several respects.

To begin with, your advertisement states that the course provides English conversation for pleasure and business. This naturally leads one to expect that there are commercial English conversations on the CDs, and yet no such conversations are included. In addition, the student is expected to listen and repeat the conversations, but there is not enough time to do this without constantly pressing the "pause" button. Finally, your advertisement gives the impression that the price for the whole course is 20 euros, whereas in fact the CDs cost 20 euros each. The total price is thus 120 euros. I feel this is, to say the least, somewhat misleading.

For these reasons I am most dissatisfied with your product. I am returning the CDs and expect a full refund. I hope to hear from you soon.

Yours faithfully

(your name)